Wednesday, September 15, 2010

Shoe Love - Zappos - Great Customer Service


I have known about them for years - knew they were great for shoes - but never managed to check them out. A friend recently recommended that I check it out. She has had a good experience with them. You can order and then return anything and everything free of charge if you want - which is great, because buying shoes on line scares me. How do you know if they are going to fit or look right? You don't. Until you try them on. So, there is a good chance you might be sending a lot back. But hey, there is a lot better selection there than any stores I can find around here.

Shoes. Ahhhh. Shoes and handbags. Some people spend their money on gambling, liquor and drugs. In my past, my addiction has been shoes and handbags. In this new life out here in Utah, telecommuting from home in my sweatpants and t-shirts, my desire and need for shoes and handbags has seriously waned. I just don't want and need them like I used to in my younger days running around DC trying to look good and be in style.

But now I really do need shoes and boots for our upcoming honeymoon. 3 weeks in Europe, running around, with a need to look chic and be comfortable. Plus not overpack. I dream of these perfect shoes - fantastic looking and super comfortable. I did hours and hours and hours of research on line looking for this perfect footwear. I found them on Zappos and they promised to deliver them to me in 3 days for $7. Not bad.

Today I get a message that there is a problem - my shipment has been delayed. Because I made two orders back to back on their site using two different bank accounts there was concern about fraud. Cool that they caught that and checked, but not cool that my footwear is delayed! But, the sales guy was super nice, offered to ship in one day, waive the $7, and make me a VIP member, typically reserved for frequent customers (this is my first purchase). For all future orders I will get my items delivered in one day, no charge. Now that is customer service! It works. I will most definitely be buying from them again.

So, next time you are looking for shoes, or clothes, I recommend:

I am hoping these Paul Green beauties will be the magic ticket for me.

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